Warranty Policy for Tack, Apparel, Lifestyle and Tools
I hope you really enjoy what you've ordered. All of the things I make have been coerced into being with careful attention, details obsessed over, and put through their paces.
This work truly brings me joy to know I'm making horses' lives better and yet dealing with rude customers, internet trolls and mean people remains the primary challenge I experience. To address this, protect my mental health and to also not propagate further negativity in this world - here is what I would like you to know before you order:
I have a small business. I run it by myself. Like you, I am a human with a family and animals I love and care about. When you buy this product you agree to a kindness clause. If you deal with me without kindness there will be no refund and no exchange.
Returns:
You may return the product at your expense of anything that doesn't please you as long as it is in like new condition, a refund will be issued in the amount of the product. Shipping fees are not refunded and return shipping for your order is your responsibility.
Your exchange or return cannot be accepted after 7 days or if the item has been worn by horse and does not have its tags still attached.
The item must be returned within 7 days of receipt to you. No exceptions.
Any defects, which are extremely rare will get a replacement.
To request a return, go to the contact us page to request a link to our returns system which will guide you through the process, as well as our return address.
Halters:
Keep in mind, 99% of the time you think you think you have a fit issue with your halter being too small, you have the right halter and a wear-in period will result in an ideal fit. The same goes for any training tool, it may take a period of time to see results, there are no instant fixes when it comes to horse training, and if there were, their results would not last.
If you do decide to return something, it needs to be clean and in new condition, including tags.
Pocket Flags:
This item is not eligible for return and is not warranted for breakage. I will tell you that if you are rough on tools, I would not suggest the Pocket Flag - I would choose the
Pocket Stick instead. Both are well made, but it is akin to asking an eyeglass screwdriver to do the job of a big fat great leverage screwdriver. The Pocket Stick I offer is much more durable, can sustain impact and does not require any finesse. The Pocket Flag does require both some care keeping it clean, not sustaining impact and being good with your hands, so my only advisory to you, is pick the right tool for how you use it, as I do not warrant or offer returns for anyone's own lack of patience or lack of care within product instruction.
Here are some helpful tutorials specific to the Pocket Flag:
Blankets:
Sorry, no size exchanges or returns on blankets. It is impossible for them to come back clean enough to restock. Please measure your horse before ordering.
Exchanges:
Please contact me to arrange an exchange.
Shipping/Taxes
All orders are shipped from the United Kingdom. International shipping, duties and tax are the responsibility of the buyer. I do everything I can to keep shipping rates low, fair and reflective of what I am charged by carriers.
I Try My Hardest to Treat Everyone Like Friends and Leave a Kind Path,
I ask you do the same.
